Recorded time and ledger credit are different
An entry preserves the date, activity, and minutes you recorded. Each active ledger then reads that entry through its own dated rules. One activity might credit a bucket in one ledger, a different bucket in another, or no bucket at all. Open the entry details to see its classification by ledger; use Paths and ledgers to understand the sources behind those readings.
For example, a 50-minute entry remains 50 recorded minutes. A ledger may credit it only if the activity and any client details match a rule in force for that date. The export can show 50 minutes as 0:50 and about 0.83 reported hours; the decimal is a spreadsheet representation, not a change to the saved duration.
For a simple target calculation, suppose one ledger bucket has a 5-hour target and currently credits 2 hours. That bucket shows 3 hours remaining. A second ledger may read the same entries against a different target, and its credited total is a separate comparison; do not add the two ledgers together.
Why a record may not count
Common reasons include a date before or after the ledger's counting window, a rule set that was not in force that day, a credential that was not active, or an activity that matches none of that ledger's buckets. The progress details can also identify time limited by a weekly gate, category cap, rolling cap, or age/lookback rule. These checks can differ across ledgers because their sources differ.
Correct the underlying entry if its date, activity, client unit, age, modality, site, or supervisor is wrong. Do not change an accurate record just to make a total move. If the rule or source is unclear, compare the ledger's cited source with current instructions from your program or authority.
Weekly gates and limits
Some rule sets require a minimum amount or number of supervision units for a week with experience at a setting. When that gate is not met, the ledger may exclude associated experience from its credited totals. A separate cap can limit credit even after the weekly check. The report shows warnings and amounts affected when its rule set provides them.
These calculations are based on the dates, settings, supervisor links, activity types, and rule version in your records. Check each excluded or capped item before relying on a subtotal. The complete details are on the ledger, including entries outside the counting window and remaining category targets.
Opening balances for earlier experience
If you are setting up after some experience has already been completed, a ledger may let you enter an opening balance with an as-of date. This is a starting figure you attest to; it is not an imported list of the underlying activities, and Accrue cannot verify the number from those earlier entries. Keep supporting records and confirm the balance with the person or institution that reviews it.
Do not enter the same earlier time both as individual activities and as an opening balance. If you have a spreadsheet of dated entries, use the import template instead. A ledger's own requirements are also trainee-entered figures; they should stay labeled as unverified until you check their source.
A practical check
- Open the entry and read its classification for each ledger.
- Open the ledger report and review any gate, limit, expired-time, or exclusion detail.
- Check that the ledger is using the right path, source, dates, and credentials.
- Ask your program, supervisor, or relevant authority to resolve a requirement question; Accrue's summary is not an eligibility determination.